FAQs

We've listened to our valued customers identified their most common questions about your home protection plans. Now you can find answers to your questions quickly and easily.

      HOME WARRANTY Scheduling FAQs

I Have No Cooling



You may have a tripped circuit breaker
Recommended Action: Check your home circuit breaker box and reset circuit breaker.
Your thermostat/control may be off or set incorrectly.
Recommended Action: Check to make sure your thermostat/control is on and set to cool. Reset to your desired temperature.
Your indoor unit is running but the outdoor unit is not.
Recommended Action: Air coming through your vent will be warm. Check temperature setting on thermostat/control. If no change, contact a Piedmont Mechanical Specialist. In the meantime, try turning off your thermostat/control for 1 to 3 hours to see if it will reset itself.



  • Request service by calling 770 554 7674.
  • Once your request is received, one of our licensed contractors will contact you to schedule an appointment.
  • A highly qualified Piedmont Mechanical contractor will diagnose the problem.


We take great pride in providing honest service to help you. This is how we ensure continued satisfaction for over 20,000 customers annually, year after year.

I Have No Heating



Your gas could be turned off.
Recommended Action: Check gas valve at gas company meter, check shutoff valve at furnace and check for other shutoff valves. Contact the gas company to have gas valve turned on or       Contact a Piedmont Mechanical Specialist.
Your system could be turned off or your unit unplugged.
Recommended Action:Check your thermostat and heating unit to assure that they are both plugged in. Refer to your use and care guide or      Contact a Piedmont Mechanical Specialist.
Your thermostat may be off or set incorrectly.
Recommended Action: Make sure your thermostat is on and set to heat. If thermostat is on, reset thermostat to your desired temperature.
You may have a tripped circuit breaker.
Recommended Action: Recommended Action: Check your home circuit breaker box and reset circuit breaker.
You may have dirty filters.
Recommended Action: Check the filters in each of your system's components. Clean or replace filters as recommended in your use and care guide. If problem persists, please      Contact a Piedmont Mechanical Specialist.
Your system may have frozen up due to a dirty coil.
Recommended Action: Check for signs of water below unit and cold exterior surface of indoor coil enclosure then       Contact a Piedmont Mechanical Specialist. In the meantime, try turning your thermostat off for 1 to 3 hours to see if it will defrost.

My Utility Bill is Unusually High



If your system is reaching its set point, is it working correctly, have temperatures been extreme?
Recommended Action: Check the following: Is your system cycling constantly? Is your thermostat reaching its set value? Do you have any new appliances (e.g., a hot tub or pool heater) that use lots of power? Have you checked to see if your local utility company had a recent rate increase? If your system is not reaching its set point, please       Contact a Piedmont Mechanical Specialist.
The temperature have been extreme.
Recommended Action: Pray for milder weather.
Your Air Filter may be clogged.
Recommended Action: Replace your Air FIlter every 30 days or as recommended by the manufacturer.

My Drain Pan is Overflowing



The overflow switch is probably not working.
Recommended Action: Turn off your system and       Contact a Piedmont Mechanical Specialist.
The Condensate Drain Line is Clogged.
Recommended Action: Have a professional contractor install a Emergency Float       Contact a Piedmont Mechanical Specialist.
The Evaporator Coil is Dirty/Clogged.
Recommended Action: Have a professional contractor install or clean your coil       Contact a Piedmont Mechanical Specialist.

My System is Malfunctioning



Check any of the above troubleshooting issues for help.
Recommended Action: If none of the troubleshooting answers address your problem, then turn off your system and       Contact a Piedmont Mechanical Specialist.